1. Overview
At [Company Name], we strive to provide reliable and high-quality digital gaming services.
However, refund requests will only be considered under the specific circumstances outlined below.
2. Refund policy
2.1 Refunds may be granted in the following situations:
- The service was not delivered within the promised timeframe
- The service has not started within 48 hours after full payment without a valid explanation
- A duplicate payment was made unintentionally
2.2 Refunds will not be issued in the following cases:
- Services that are partially or fully completed
- Account bans, suspensions, or penalties resulting from the use of our services
- A change of mind or dissatisfaction after the order has been placed and accepted
3. How to request a refund
To request a refund, you must:
- Email enquiry@blade-rush.com within 7 days of your order date
- Provide your Order ID and a brief explanation of the reason for your request
4. Processing time
- Once your refund request is reviewed and approved, refunds will be processed within 7–10 business days
- Refunds are issued via the original payment method only
